HOLIDAY BOOKING TERMS + CONDITIONS
We strongly advise that you take out travel insurance for your holiday to cover any unforeseen circumstances that may arise.
TARIFFS: Tariffs quoted are correct at time of publishing/phone conversation and are subject to change without notice.
•The booking fee and a deposit of 50% of the total booking is payable within forty-eight hours (48) to secure your booking. If we don’t receive this by the due date, your booking will be cancelled.
•The balance of rent is due and payable at least one month prior to occupancy.
•If a booking is made within a month of the dates booked, the full amount + the booking fee must be paid to secure the booking.
•Payments can be made online, via bank transfer, cheque, EFTPOS or credit card (a 2.5% surcharge applies).
•Keys will not be given out unless full payment has been made.
BOOKING FEE: A booking fee will be charged for each and every booking that you make. If for any reason you have had to transfer your deposit to another time or postpone your holiday – subject to negotiation with the owner – you will be charged an additional booking fee as it is essentially a new booking.
DAMAGE PROTECTION FEE: The non-refundable Damage Protection Fee protects you from being charged for accidental damage that may occur during your occupancy up to the value of $2000. Damage Protection does not cover damage or loss that is not disclosed, you must notify us if you do any damage. To avoid erroneous blame, you are required to immediately notify our team if anything is amiss when you arrive at the home. Prior to, or immediately upon, vacating the home, you must inform our staff if there have been any incidents of loss or damage that have occurred during your occupancy. Damage Protection does not replace or negate your responsibility for all members of your party as a primary guest/renter. It does not pay for any act of intentional or negligent destruction, pet damage, re-keying, property damage resulting from motorized vehicle or watercraft use, additional cleaning if the home is left excessively dirty. This cover is for accidental damage up to the value of $2,000 and anything in excess of this will be payable by the guest/renter.
The Damage Protection is offered, administered, and funded solely by Lj Hooker Currumbin and we are solely authorised to determine the nature of the cover.
GUEST RESPONSIBILITIES: Premises are let to you for holiday purposes only for the period stated on your booking confirmation. No refund is made on the unused portion of rent if guests vacate the property prior to their departure date.
•The property must not be used for unlawful purposes.
•LJ Hooker Currumbin may inspect the property with reasonable notice and at any time without notice if there is any belief that there has been a breach of these conditions herein.
•Conduct of persons on the premises shall not be of nuisance to adjoining or neighbouring occupiers and must abide by by-laws or body corporate rules in place. Management has the right to terminate immediately and your payment will be forfeited.
•Number of Occupants must not exceed the number of beds in house/unit. Overloading will render the customer liable to cancellation of the booking immediately.
•Functions + Parties are not to be held at the holiday property at any time. Immediate termination may result.
•Smoking is strictly prohibited in all properties. An additional cleaning fee will be charged if cigarette smoke can be smelt in the property, on linen or if cigarette butts are found in garden beds etc.
•It is the guests responsibility to maintain the cleanliness of the property during the lease period.
•Children must not jump on the beds. Damage resulting from children jumping on beds will be at the cost of the guest.
•Departing guests must leave the property clean + tidy. This includes removing rubbish and putting it in the wheelie bins, washing & drying all dishes, emptying the dishwasher, emptying and cleaning of the refrigerator, oven/griller & microwave, cleaning the BBQ, leaving the beds neat, turning off all lights & cooling/heating appliances, closing and locking all doors and windows and if linen has been hired please leave it neatly folded just inside the front door.
•If the property is not left reasonably clean, you will be charged an additional cleaning fee.
• All rubbish is to be removed from the property and disposed of correctly.
•No responsibility is accepted by either the Agent or Owner for customer’s personal property left on the premises. At the end of every month, unclaimed lost property will be disposed of.
•All guests are responsible for keeping the property secure during their stay, so please close all windows and doors when leaving the property at any time and also in the event of sudden storms or changes in weather.
•Furniture is not to be moved around. Items are not to be moved between rooms/properties.
•If you have lost keys or locked yourself out - A $50.00 fee will be charged if agent is called out after 5pm due to misplaced keys, an $80.00 fee will be charged if agent is called out after 9pm due to misplaced keys or being locked out. If the keys/remotes are lost, you will incur the cost of the replacement keys/remotes.
•Guests must comply with Body Corporate laws, rules + regulations or on-site managers if applicable.
CANCELLATIONS: All bookings must be cancelled in writing and posted to our address or emailed to email@example.com
•A cancellation fee of 10% of the deposit will apply under ANY and ALL circumstances. The booking fee will not be refunded.
•If the booking is cancelled more than two months prior to arrival, the deposit will be refunded less the 10% admin fee.
•If the booking is cancelled less than two months before the arrival date, your deposit + balance will not be refunded unless relet for the same period of time.
•In the event of advance bookings being cancelled by the owner and/or agent, a full refund will apply.
•Due consideration will be given, in consultation with the owner, to any cancellation at any time occasioned by exceptional circumstances. This excludes bookings made after the 23/03/2020.
•Bookings made after the 23/03/2020 will be held to the cancellation terms and conditions having made a booking knowing travel risks surrounding COVID-19 virus.
ARRIVAL/DEPARTURE TIMES: Arrival time is from 2pm and departure time is strictly 9:30am (Sundays included).
•If you are arriving before 2pm, please check with us to see if the property is available. Late departures will incur a $50.00 fee and you may also be charged an additional fee for inconveniencing the cleaner. Christmas arrival times may vary due to the high volume of guests.
•Keys are to be collected from our office on arrival. Our office is open 9am – 5pm Monday to Friday and 9am – 3pm Saturday. If you intend to arrive after hours, please contact our office to make alternative arrangements.
•On departure, keys are to be returned to our office. For after hours departures, a key slot is positioned in the door frame of our front door of our office.
LINEN: Linen is not included unless stated in the advertised description.
•Linen hire can be arranged through Burleigh Hire, which includes any special requirements at time of booking.
•Linen must be used on all beds.
•Misplaced or damaged linen will incur an additional cost.
PETS: Pets are strictly not permitted on any property unless designated as ‘Pet Friendly’ and arrangements have been agreed upon prior to arrival.
• Please bring your own bedding for your pet as they are strictly not permitted on any bedding or furniture of the property.
•Unruly or loud barking behaviour will not be tolerated. If complaints are received this may result in termination of the booking and loss of unused balance of accommodation.
•Upon departure of ‘pet friendly’ properties all dog droppings must be removed from the premises and disposed of correctly. If this does not occur, a cleaning fee will be charged to the guest.
•If pets, which are unapproved, are found on the premises, the booking will be terminated and guests will be asked to vacate with no refund made. If it is found you have had a pet after your vacate date, you will be charged cleaning and fumigation costs.
•Any damage/pest control/additional cleaning required as a result of a pet inside and/or on the property will be charged to the guest.
FAULTS + PROBLEMS: All holiday properties under LJ Hooker Currumbin management are privately owned and are rented on a fully self-contained basis.
•In the event of faults and/or malfunctions of appliances or inclusions, there is no obligation for the owner or LJ Hooker Currumbin to compensate or discount.
•LJ Hooker Currumbin will accept no responsibility for any inconvenience with machinery breakdown. The agent’s best endeavours to repair, replace or hire an alternative will be undertaken.
•If the occupancy ends or is terminated, guests must immediately vacate the property. LJ Hooker Currumbin is authorized to do whatever is required to enforce an eviction of any guest and removal of guests property.
PROBLEMS + COMPLAINTS: In the event of a problem or complaint you must inform LJ Hooker Currumbin immediately so we have the opportunity to rectify the situation as quickly and efficiently as possible within reasonable time.
•Failure to follow this procedure may hinder our ability to rectify the problem or complaint and this will extinguish any claim for compensation.
PROPERTIES FOR SALE: When a booking is made, the deposit is accepted for the owner at the time.
•If the property is for sale and the ownership changes before your holiday, we cannot guarantee that the property will remain available. A full refund will be provided if this is the case.
•We cannot accept responsibility for decisions made by the new owner, but you will be notified and we will try to organise alternative accommodation.
•If a holiday property is listed for sale while guests are in residence, the occupier agrees to allow the owner or agent to conduct inspections with prospective buyers at mutually convenient times, by appointment.
•LJ Hooker Currumbin has endeavoured to maintain the accuracy of the content with their websites, however from time to time aspects of the content may be out of date. Certain information is provided by others including owners, and for that we accept no responsibility for its accuracy.
•LJ Hooker Currumbin acts as the letting agent on behalf of the owners and in accordance with the owners instructions. LJ Hooker Currumbin reserves the right to take appropriate remedial action and/or seek compensation for any serious breach of these conditions of letting.
•Guests must accept premises “as booked” and cannot be relocated, other than on the basis that the full rental due be forfeited and full rental on new premises is paid to occupancy. We are careful not to misrepresent any rental property. NO REFUND IS GIVEN IF YOU ARE NOT SATISFIED WITH YOUR ACCOMMODATION.
•By booking your holiday with us you are agreeing to these booking terms and conditions.